At IT Remote Support, we are committed to protecting your privacy. This privacy policy explains how we collect, use, disclose, and protect your personal information.
We comply with applicable regulations such as the General Data Protection Regulation (GDPR) in Europe and the California Consumer Privacy Act (CCPA) in the United States.
Information We Collect
Personally Identifiable Information (PII):
- Contact Information: Name, email address, phone number, mailing address.
- Financial Information: Credit/debit card information, bank account details.
- Account Information: Username, password.
Non-Personal Information (NPI):
- Technical Data: IP address, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
Cookies and Similar Technologies:
- We use cookies and similar technologies to collect additional data, enhance your experience on our website, and analyze traffic.
Use of Information
Purposes of Data Processing:
- Transaction Processing: To process your transactions and manage your account.
- Service Improvement: To improve our website and customer service.
- Communications: To send you periodic emails with updates on our services and promotions.
- Support: To respond to your inquiries, comments, and support requests.
- Legal Compliance: To comply with legal obligations and protect our rights.
Legal Basis for Data Processing (GDPR):
- Consent: We process your personal data with your explicit consent.
- Contract: Processing is necessary for the performance of a contract with you.
- Legal Obligation: To comply with our legal obligations.
- Legitimate Interests: To improve our services and ensure security.
Information Protection
We implement a variety of security measures to protect your personal information:
- Encryption: We use encryption technology to protect sensitive data transmitted online.
- Physical Security: We maintain security systems to protect information stored offline.
- Restricted Access: Only authorized personnel have access to personal data.
Information Disclosure to Third Parties
We do not sell, trade, or transfer your personal information to third parties without your consent, except:
- Service Providers: We share your information with trusted service providers who assist us in operating our website and conducting our business.
- Legal Obligations: We may disclose your information to comply with legal obligations or protect our rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
User Rights (GDPR, CCPA)
You have rights regarding your personal data, including:
- Right to Access: You can request access to your personal data.
- Right to Rectification: You can request the correction of inaccurate data.
- Right to Erasure: You can request the deletion of your personal data.
- Right to Restriction: You can request the restriction of data processing.
- Right to Data Portability: You can request the transfer of your data to another service provider.
- Right to Object: You can object to the processing of your data.
- Right to Non-Discrimination (CCPA): You will not be discriminated against for exercising your privacy rights.
To exercise these rights, contact us through our contact form or by sending an email to [contact email].
Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience on our website:
- Essential Cookies: Necessary for the functioning of the website.
- Performance Cookies: Collect information on how you use our website.
- Functionality Cookies: Allow us to remember your preferences.
- Advertising Cookies: Used to deliver relevant ads.
You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.
International Data Transfers
We transfer your personal data outside your country only when the following conditions are met:
- Transfer Agreements: We use approved data transfer agreements, such as the EU Standard Contractual Clauses.
- Consent: We obtain your explicit consent for specific transfers.
Links to Other Websites
Our website may contain links to other websites. We are not responsible for the privacy practices or the content of those websites. We recommend reading the privacy policies of any websites you visit.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
Minors
We do not intentionally collect personal information from individuals under the age of 16. If we become aware that we have collected information from a minor under 16 without parental consent, we will delete that information as quickly as possible.
Changes to Our Privacy Policy
We reserve the right to update or modify this privacy policy at any time. Changes will be posted on this page. We encourage you to review this policy periodically to stay informed about any updates.
Do Not Track
We do not respond to "Do Not Track" (DNT) signals from browsers and other tracking mechanisms at this time.
Contact
If you have any questions about this privacy policy, you can contact us through our contact form on the website or by sending an email to info@dtsworld.net.