Frequently Asked Questions
Here you can find the most frequently asked questions and answers.
At Digital Technology Services, we offer a wide range of technological services
for homes and small businesses, including VPS server installation and configuration,
operating system maintenance and optimization, network configuration and security,
data recovery, VPN setup, personalized consultation and training, peripheral setup,
and backup and disaster recovery solutions.
You can request our services through our contact form on the website,
by calling us directly, or by sending us an email. Our team will get
in touch with you to coordinate details and schedule an appointment.
Yes, we offer remote support for many of our services, including network configuration,
software installation, and technical advice. This allows us to resolve issues quickly
without the need for on-site visits.
We implement strict security measures to protect your data at all times.
We use encryption tools and follow recommended security practices to ensure
your information is safe while we work on your systems.
Our team consists of professionals with over 20 years of experience
in the field of information systems. We have systems engineers,
software developers, and cybersecurity experts, all dedicated to
providing high-quality services.
The time to install a VPS server can vary depending on the specific requirements
and complexity of the project. However, we can generally complete the basic setup
within 1-2 business days.
We can remotely configure a wide variety of devices, including computers, laptops,
printers, scanners, routers, and mobile devices such as smartphones and tablets.
Yes, we offer data recovery services for damaged devices, including hard drives,
SSDs, USB drives, and other storage devices. We use advanced techniques to recover
as much data as possible.
We offer personalized consultation and training services where we provide specific
training on the use of software and digital tools. You can schedule a session with
one of our experts for personalized assistance.
The cost of our services varies depending on the type of service and the complexity
of the project. We invite you to contact us for a personalized quote based on your
specific needs.
We accept various payment methods, including bank transfers, credit and debit cards,
and electronic payments.
Payment is made once the work has been completed and the client is fully satisfied
with the service. We are committed to ensuring your satisfaction before requesting
the final payment.
Yes, we offer regular maintenance plans to ensure your systems remain in optimal
condition. These plans can include periodic updates, system optimization, and
security monitoring.
We offer emergency support outside of business hours for critical issues. You can
contact us through our emergency number, and one of our technicians will assist you
as soon as possible.
Yes, we offer warranties on all our services. We are committed to resolving any
issues related to the service provided in a timely and effective manner.
We follow strict privacy policies and use encryption technologies to protect your
data. We never share your information with third parties without your explicit
consent.
To schedule a personalized consultation, simply contact us through our contact form,
email, or phone. Our team will coordinate with you to set a convenient date and time.
We offer a variety of backup solutions, including local and cloud backups. We
configure automatic backup systems to ensure your data is always protected and
accessible.
We offer antivirus installation and advanced security configuration services. We
perform regular scans and updates to ensure your systems are protected against the
latest threats.
Yes, we can help you set up an efficient home network that supports multiple
devices. This includes configuring routers, extenders, and security measures to
ensure a stable and secure connection.
If your computer won't start, you can contact us for technical assistance. We will
perform a diagnosis to identify the problem and provide the necessary solutions to
restore your system's functionality.
Yes, we offer consulting services to evaluate and improve the technological
infrastructure of your small business. This includes recommendations on hardware,
software, security, and process optimization.
We offer training in a wide range of technological areas, including the use of
specific software, cybersecurity, system optimization, and general digital skills.
The training is tailored to your needs and knowledge level.
We strive to respond to all technical support requests within the first 24 hours.
In emergency cases, we offer priority assistance to resolve critical issues as
quickly as possible.
Yes, we offer network optimization services to improve the speed and performance of
your home network. This includes adjustments to router settings, hardware upgrades,
and WiFi signal optimization.
Yes, we can help you configure parental control software on your devices to ensure
that the younger members of your household browse the internet safely and
appropriately. This includes setting up content filters and usage time limits.
A VPN (Virtual Private Network) is a technology that allows you to create a secure
and encrypted connection over a less secure network, such as the Internet. It is
used to protect your online privacy, secure your data, and allow access to
geographically restricted content. With a VPN, your internet traffic is encrypted,
making it difficult for third parties to intercept and access your personal
information.
f you are not satisfied with the work performed, we ask that you contact us
immediately to resolve the issue. We are committed to correcting any problems until
you are completely satisfied with the service.
Yes, we offer a refund policy in case we are unable to meet your expectations after
attempting to resolve the issue. Please refer to our terms and conditions for more
details about our refund policy.